Ellie B Jewels - Terms & Conditions
Ellie B Jewels - Creative Craft Workshops and Handmade Goods
Terms & Conditions for Ellie B Jewels
 

By visiting and using this site you agree to abide to its terms and conditions for the sale of Ellie B Jewels handmade jewellery and the booking of the various workshops.
 
Payment
Payment for any item is via PayPal. You will need to have a PayPal account, very quick and easy to set up, add the goods to your shopping cart, double check that you have the correct quantities, colours etc. You can use the comment box or email me with any additions information.
 
Postage

Our preferred choice of delivery is via Royal Mail. Items will be sent using 1st class standard or 1st class recorded delivery. Proof of posting will always be obtain.
 
Privacy policy
You privacy is very important to Ellie B Jewels, any information provided by visitors is confidential and treated as such. No information is passed on or sold to any other party, at any time.  All transactions are processed through PayPal's secure server. At no time do I see or receive your card or bank details.
 
Returns & refund Policy
Our aim at Ellie B Jewels is to provide 100% satisfaction, we are happy to accept the return of any item provide you have contacted us within 7 days of receipt so we can try to resolve any issues. We will process any refunds minus postage and packaging cost on receipt of item.
 
Caring for you jewellery
Silver jewellery and gold plated wire will tarnish with time and wear. It is good to polish it frequently with a soft dry cloth to avoid tarnish.
Also I  recommend you protect your silver and gold jewellery by keeping it in the box or jewellery bag provided. Store it in a dry, cool place and keeping individual pieces separate to avoid scratching.
 
To bring back sparkle from gemstones use warm water, washing up liquid and a soft small brush, take care not to scratch the silver or gold metal and rinse thoroughly. Copper bracelet can be brought back to its original colour by soaking (few minutes) in vinegar then rinse and dry thoroughly
Avoid contact with perfume, chemicals, deodorant etc
 
Workshop and 1-2-1 lessons
Jewellery making workshops, sewing lessons, dressmaking lessons, crochet lesson etc. need to be booked and paid for in advance unless following a conversation with Ellie B Jewels.
You are responsible for making your own arrangements for attending the workshop at the venue and time stated when booked.
Where stated basic materials and refreshment will be provided. Basic materials covers the following: sewing thread in the basic colours, some interfacing, basic glass beads and findings, some basic fabric for samples, practice wool for crochet or knitting and use of crochet hook or knitting needles during workshop.
It does not cover the following: fabric for main project, semi precious or Swarovski beads unless stated in booking, crochet hook or knitting needles to take home.
Please speak to me for more details on what is include in workshop.
 
Cancellations & Refund
If your workshop has been cancelled by Ellie B Jewels you will receive a full refund or be offered an alternative date. 
Cancellations need to be made at least 48 hours prior, cancellations made on the day will lead to lost of lesson.

SPECIAL OFFERS and vouchers-  Vouchers are non-refundable and can only be transferred with the consent of Ellie.